INFORMATION
TECHNOLOGY PLAN
May 2009
INFORMATION TECHNOLOGY PLAN
For The
2009-2010
Institution Submitting Plan
Chief Academic Officer
Chief Financial Officer
Chief Information Officer
President
Date Submitted May
2009 _____
TABLE OF CONTENTS
Page
Section I: The IT Planning Process
4
Section
II: Major Accomplishments since Last
Report 9
Section
III:
Section IV: Proposed
Section V: Proposed list of non-
Section I. The IT
Planning Process
At
Pellissippi State, the IT planning process is an integral part of the college's
overall strategic planning and budget process.
Items from the Strategic Plan are fed into the budget process and into
the Information Systems Plan.
As a
part of the planning and budget process, the entire college fills out Action
Plan forms detailing specific projects. For each Action Plan, the following is
provided: the department, program, or office; the budget account code; the
priority; the need which is being addressed; the intended objective(s); the
intended outcome(s); the estimated time-frame; the related college goal; a
statement of who will measure the progress of the specified need; a statement
of how the progress will be measured; and a statement of how the assessment
results are to be used.
The
Action Plans for each Division of the college are consolidated and prioritized
within the Division by the vice president for the Division in coordination with
the senior staff of the Division. Copies
of the prioritized Action Plans are provided to the Business Office for
inclusion in the budget and to Information Services for inclusion in the IT Plan.
Hence, the development of the IT Plan is an integral part of the development of
the college's Strategic Plan and the college's budget, and there is no separate
process for the development of the IT Plan.
The resultant IT Plan provides for renewal of existing technology and
deployment of additional technology in order to ensure Pellissippi State remains
a leading institution in the instructional and administrative use of
technology.
The 2009-2010 IT Plan provides for using TAF (Technology
Access Fee) funds to provide:
Major IT initiatives for the college this year include:
The IT Plan also provides for the following to be funded with non-TAF funds:
· Replacement and upgrades of obsolete computers in faculty and staff offices.
Certification of Review of IT
Policies.
All IT policies are reviewed on an annual
basis, and certification of this review is included in the IT Plan. Following is the status of these policies.
05:04:00 TELEPHONE
SYSTEM
Status: Revised February 2009
05:20:00 INVENTORY
METHODS FOR TBR LIBRARIES
Status: Reviewed April 2009; no changes
Status: Revised April 2009
Status: Reviewed April 2009; no changes
Status: Reviewed April 2009, no changes
08:04:05 INFORMATION TECHNOLOGY RESOURCES
Status: Reviewed April 2009; no changes
Status: Reviewed April 2009; no changes
Status: Revised February 2009
Status: Reviewed April 2009; no changes
08:13:04 WORLD-WIDE
WEB (WWW) PAGE DEVELOPMENT GUIDE
Status: Currently under revision
Status: Reviewed April 2009; no changes
Status: Reviewed April 2009; no changes
08:13:08 ELECTRONIC ACCOUNT ACCESS
Status: Reviewed April 2009; no changes
Status: Reviewed February 2009; no changes
08:13:10 Remote Access Policy
Status: Reviewed April 2009; no changes
Section II. Major Accomplishments since
Last Report
Major accomplishments since last
report:
·
Upgraded
network and information security
o Acquired network access control system
o Implemented data encryption for
laptops and portable devices
o Upgraded bandwidth from 50Mbps to
100Mbps
·
HelpDesk
Phone calls - 28,664
·
HelpStar
Tickets Entered - 5,637
·
Supplies
Delivered - 1,571
·
HelpDesk
Emails - 17, 588
·
Open
Computer Labs – 175,858 Student visits
·
Office
and Lab computers support-2168 tickets closed, ~3000 total desktops/laptops
supported
·
421
computers replaced in 11 labs, included Dell desktops, laptops, Mac systems
·
64 computer labs supported
·
Auto
Dialer added for Call Center support
·
29,000
AD/email accounts
·
H
drive support: 1.2 TB for faculty-staff, 110 GB for students
·
Moves/adds/changes
in multiple locations, e.g. Goins addition, DSP labs (Spring09: 457 computers),
Advising Center, etc.
·
Office
computer replacements for Math, CGT, VPT, NBS, IS, Advancement, President’s
Office staff
·
Multiple
database instances for Banner (PROD, TEST, TSTF, TSTS, CONV)
·
75
physical servers with Windows, Sun Solaris, Red Hat Linux, VMS operating
systems
·
VMWare
for Windows NT; 8 production servers on VMWare platform
·
Luminis
and approximately 20 Third-Party product installations for Banner-related
services
·
D2L
interfaces with local system
·
DSP
Testing Registration support
·
Migration
from Office 2003 to Office 2007, also Internet Explorer 6 to IE 7
·
Banner
desktop configuration support
·
Blackberry
Enterprise Server support for licensed users
·
AdAstra
Workshops
·
Adjunct
Database Workshop
·
Microsoft
Office 2007 Workshops
o Hardin Valley\Magnolia\Division
Street\Blount Campuses
§ 7 Microsoft Office 2007 Environment
Overviews
§ 5 Microsoft Word 2007 Overviews
§ 3 Microsoft Excel 2007 Overviews
§ 3 Microsoft PowerPoint 2007 Overviews
·
New
Student Orientation – (Included: Login, E-mail, H:\Drive, PS Web)
·
Assisted
with Registration
·
Assisted
with Adjunct Faculty-In Service
·
Assisted
with Financial Aid Workshop
·
Assisted
with knoxAchieves (FAFSA workshop) – Magnolia Avenue & Parkway Campus
·
AdAstra
Calendar Documentation\Training
·
Encryption
Documentation
·
Wireless
Printing Documentation
·
Online
help documentation
·
Banner
Training lab support
·
Implementation
of bar code labels on incoming Dell lab computers for inventory purposes
·
Active
Data Calendar –Installation & Setup of New Web-based Calendar
·
Adjunct
Database Updated –modifications for Banner Fields, reporting, data entry
form/menus
·
DSP
Database – additional functionally and Student Performance reporting
·
HelpDesk
Printer Cartridge Inventory Database –additional reporting and automation
·
Library
Database – track and analyze Library Orientation results from D2L
·
Project
Grad Database – additional support
·
Student
ID Cards – software research for Student ID card committee
·
Student
Success Database –modifications for Student Success program
·
Temporary
Contracts Database – modifications for Banner Fields, Office 2007
·
Maintained
PLUS systems not converted to Banner and supported users of those systems
·
Supported
migration of Student to Banner and maintained modules already converted
·
Provided
support for college reporting strategy from Banner
·
Equipped
all classrooms and lab areas involved in DSP redesign project, the Media
Technology Redesign Project, and existing classrooms needing upgrades with
appropriate multimedia consoles and multimedia equipment.
·
Implemented
professional development and support activities for inserting more media
materials into online courses
·
Provided
library instruction to 190 classes or 4533 students
·
Presented
workshop for regular faculty at faculty in-service about NoodleTools online application
to assist with plagiarism avoidance
·
Added
new databases: (Credo Researcher, Global Issues in Context, Heritage Quest, History Research Center: U.S. & World, Learning Express
Library, NoodleTools, Theatre in Video.
·
Circulated
23,406 materials in the Library and ERC’s collections
·
Provided
267 intercampus loans amongst campus locations
·
Filled
26 interlibrary loans for campus users
·
Filled
318 interlibrary loan requests from other academic institutions
·
Answered
24,751 Reference Desk questions at Library and ERC Satellite locations
·
Cataloged
4,095 new volumes
·
Cataloged
52 DVDs and videos
·
Provided
1,693 student group room reservations
·
Replaced
45 Library chairs on 2nd floor
·
Continued
providing Reference Chat service during Library hours
·
Changed
Library Subject Guides to the LibGuides Web 2.0 cms
·
Conducted
LibQual Survey in fall 2008
·
Moved
Eng1010 tutorial to D2L course format, tested tutorial in 18 courses during
fall & spring 2008-09
·
Participated
in campus and regional and national events with Library displays for common
book, including developing subject guide for Common Book, National Poetry
Month, Banned Books week, Women’s History Month
·
Participated
in Student Life Fresh Fusion and Passport activities
·
Continued
publication of Library Newsletter (four editions per year)
·
Moved
Library blog to new WordPress platform
·
Replaced
alternating library circulating collection at Division St. campus – Summer 2008
·
Added
4,095 new books to Library’s collection for a total of 70,323 books
·
Increased
the Library’s ebook collection by 735 books for a total of 53,935 books
·
Librarians
attended TLA, Merlot, Solinet Connexion Workshop (online), TEL Train the
Trainer Workshop.
·
Librarians
participated in Faculty Senate, Curriculum Development, Tenure, Instructional
Development, Faculty Senate Book Sale,
TN Education Scholarship Review Panel, New Student Orientation, Hot Air
Balloon Steering Committee, Foundation
Annual Giving Campaign, Common Book Committee, Registration, Registration
Planning Committee
Section III.
TAF EXPENDITURES FY 2008 - 2009
|
|
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|
|
|
|
|
|
|
|
|
TAF # |
Category |
Location |
Depart. |
Qty |
Description |
Index |
PO |
Unit Cost |
Total Cost |
|
101 |
1A |
ER327 |
NTS |
81 |
Dell
Optiplex GX 755 |
TAF365 |
P0003478 |
1,078.00 |
87,318.00 |
|
5 |
Macintosh
Dual Boot (iMac) |
TAF365 |
P0003451 |
1,426.92 |
7,134.60 |
||||
|
2 |
HP Duplex
Printer |
TAF365 |
P0003451 |
2,914.00 |
5,828.00 |
||||
|
1 |
Okidata
Color Printer |
TAF365 |
P0003900 |
2,640.00 |
2,640.00 |
||||
|
101 |
1A |
BL105 |
NTS |
1 |
HP Inkjet
Color |
TAF365 |
P0003899 |
183.08 |
183.08 |
|
101 |
1A |
DV138 |
NTS |
24 |
Dell
Optiplex GX 755 |
TAF365 |
P0003478 |
1,078.00 |
25,872.00 |
|
1 |
Macintosh
Dual Boot (iMac) |
TAF365 |
P0003451 |
1,426.92 |
1,426.92 |
||||
|
2 |
HP LaserJet
4250DTN |
TAF365 |
P0003901 |
1,483.00 |
2,966.00 |
||||
|
1 |
HP Inkjet
Color |
TAF365 |
P0003899 |
183.08 |
183.08 |
||||
|
101 |
1A |
MA147 |
NTS |
22 |
Dell
Optiplex GX 755 |
TAF365 |
P0003478 |
1,078.00 |
23,716.00 |
|
1 |
Macintosh
Dual Boot (iMac) |
TAF365 |
P0003451 |
1,426.92 |
1,426.92 |
||||
|
2 |
HP LaserJet
4250DTN |
TAF365 |
P0003901 |
1,483.00 |
2,966.00 |
||||
|
1 |
HP Inkjet
Color |
TAF365 |
P0003899 |
183.08 |
183.08 |
||||
|
101 |
1A |
BA129 |
VPT |
1 |
Dell
Optiplex GX 755 |
TAF365 |
P0003478 |
1,078.00 |
1,078.00 |
|
101 |
1A |
BA241 |
VPT |
20 |
Macintosh
Pro Instructor |
TAF365 |
P0003451 |
3,273.08 |
65,461.60 |
|
101 |
1A |
MC216 |
BCT MKT MGT |
1 |
Dell
Optiplex GX 755 |
TAF365 |
P0003478 |
1,078.00 |
1,078.00 |
|
Project
101 (A) |
|
|
|
|
|
|
|
|
229,461.28 |
|
Total
Category 1A |
|
|
|
|
|
|
|
|
229,461.28 |
|
101 |
1B |
BA219 |
VPT/PHO |
18 |
Macintosh
Dual Boot (iMac) |
TAF365 |
P0003451 |
1,426.92 |
25,684.56 |
|
101 |
1B |
BA219 |
VPT/PHO |
1 |
Macintosh
Pro Instructor |
TAF365 |
P0003451 |
3,273.08 |
3,273.08 |
|
101 |
1B |
BA141 |
CGT |
1 |
Macintosh
Dual Boot (iMac) |
TAF365 |
P0003451 |
1,426.92 |
1,426.92 |
|
101 |
1B |
BA202 |
CGT |
19 |
Macintosh
Dual Boot (iMac) |
TAF365 |
P0003451 |
1,426.92 |
27,111.48 |
|
101 |
1B |
BA202 |
CGT |
1 |
Macintosh
Pro Instructor |
TAF365 |
P0003451 |
3,273.08 |
3,273.08 |
|
101 |
1B |
BA203 |
CGT |
19 |
Macintosh
Dual Boot (iMac) |
TAF365 |
P0003451 |
1,426.92 |
27,111.48 |
|
101 |
1B |
BA203 |
CGT |
1 |
Macintosh
Pro Instructor |
TAF365 |
P0003451 |
3,273.08 |
3,273.08 |
|
101 |
1B |
BA242 |
CGT |
1 |
Macintosh
Pro Instructor |
TAF365 |
P0003451 |
3,273.08 |
3,273.08 |
|
101 |
1B |
BA238 |
VPT |
1 |
Macintosh
Pro Instructor |
TAF365 |
P0003451 |
3,273.08 |
3,273.08 |
|
101 |
1B |
BA239 |
VPT |
1 |
Macintosh
Pro Instructor |
TAF365 |
P0003451 |
3,273.08 |
3,273.08 |
|
101 |
1B |
BA240 |
VPT |
1 |
Macintosh
Pro Instructor |
TAF365 |
P0003451 |
3,273.08 |
3,273.08 |
|
101 |
1B |
BA237 |
CGT |
1 |
Okidata
Color Printer |
TAF365 |
P0003900 |
3,139.00 |
3,139.00 |
|
101 |
1B |
ER330 |
Learning Ctr |
6 |
Dell
Optiplex GX 755 |
TAF365 |
P0003478 |
1,078.00 |
6,468.00 |
|
101 |
1B |
MC149A |
CSIT |
31 |
Dell
Optiplex GX 755 |
TAF365 |
P0003478 |
1,078.00 |
33,418.00 |
|
|
|
|
|
2 |
HP LaserJet
P4015n |
TAF365 |
P0003901 |
1,033.00 |
2,066.00 |
|
101 |
1B |
MC149C |
CSIT |
29 |
Dell
Optiplex GX 755 |
TAF365 |
P0003478 |
1,078.00 |
31,262.00 |
|
|
|
|
|
2 |
HP LaserJet
P4015n |
TAF365 |
P0003901 |
1,033.00 |
2,066.00 |
|
101 |
1B |
MC128A |
EMT |
1 |
HP Color
LaserJet 5550DN |
TAF365 |
P0003901 |
3,791.00 |
3,791.00 |
|
101 |
1B |
MC254 |
CSIT |
28 |
Dell
Optiplex GX 755 |
TAF365 |
P0003478 |
1,078.00 |
30,184.00 |
|
|
|
|
|
1 |
HP LaserJet
P4015n |
TAF365 |
P0003901 |
1,033.00 |
1,033.00 |
|
101 |
1B |
MC230 |
CSIT |
1 |
Dell
Optiplex GX 755 |
TAF365 |
P0003478 |
1,078.00 |
1,078.00 |
|
101 |
1B |
MC304 |
CSIT |
1 |
Dell
Optiplex GX 755 |
TAF365 |
P0003478 |
1,078.00 |
1,078.00 |
|
101 |
1B |
MC306 |
CSIT |
1 |
Dell
Optiplex GX 755 |
TAF365 |
P0003478 |
1,078.00 |
1,078.00 |
|
101 |
1B |
DV220 |
BCT HSP |
1 |
Dell
Optiplex GX 755 |
TAF365 |
P0003478 |
1,078.00 |
1,078.00 |
|
101 |
1B |
ER218 |
TRIO |
7 |
Dell
Optiplex GX 755 |
TAF365 |
P0003478 |
1,078.00 |
7,546.00 |
|
|
|
|
|
1 |
HP LaserJet
4250DTN |
TAF365 |
P0003901 |
1,483.00 |
1,483.00 |
|
101 |
1B |
AL223 |
NBS |
1 |
Dell
Optiplex GX 755 |
TAF365 |
P0003478 |
1,078.00 |
1,078.00 |
|
Project
101 (B) |
|
|
|
|
|
|
|
|
232,092.00 |
|
102 |
1B |
AL226 |
NBS Chem |
20 |
Laptops |
TAF365 |
P0003478 |
1,410.00 |
28,200.00 |
|
102 |
1B |
MA124 |
NBS |
24 |
Laptops |
TAF365 |
P0003478 |
1,410.00 |
33,840.00 |
|
102 |
1B |
MC143 |
NBS |
24 |
Laptops |
TAF365 |
P0003478 |
1,410.00 |
33,840.00 |
|
Project
102 |
|
|
|
|
|
|
|
|
95,880.00 |
|
125 |
1B |
|
DSP |
4 |
Catalyst
3750 48 10/100 + 4 SFP + IPB Image |
TAF220 |
P0003978 |
3,847.25 |
15,389.00 |
|
Project
125 |
|
|
|
|
|
|
|
|
15,389.00 |
|
Total
Category 1B |
|
|
|
|
|
|
|
|
343,361.00 |
|
103 |
2 |
Classrooms |
Various |
100 |
CTCO
Clickers PRS RF |
TAF360 |
P0003499 |
59.15 |
5,915.00 |
|
Project
103 |
|
|
|
|
|
|
|
|
5,915.00 |
|
Total
Category 2 |
|
|
|
|
|
|
|
|
5,915.00 |
|
104 |
3 |
ERC |
Library |
1 |
Library
Database |
TAF350 |
P0003545/P0003544/P0003537/P0003538/P0003540 |
22,085.03 |
22,085.03 |
|
Project
104 |
|
|
|
|
|
|
|
|
22,085.03 |
|
Total
Category 3 |
|
|
|
|
|
|
|
|
22,085.03 |
|
105 |
4 |
Various |
ETS |
15 |
Multi-media
consoles (w/o projectors & computers) |
TAF360 |
Multiple* |
9,491.87 |
142,378.05 |
|
105 |
4 |
|
|
1 |
Multi-media
console (complete) |
|
Multiple* |
11,026.87 |
11,026.87 |
|
105 |
4 |
Video |
ETS |
1 |
Converter,
Edirol VC-200H |
TAF360 |
P0004123 |
7,275.00 |
7,275.00 |
|
105 |
4 |
|
|
1 |
Recorder,
Sony HVR-M25U |
TAF360 |
P0004123 |
2,790.00 |
2,790.00 |
|
Project
105 |
|
|
|
|
|
|
|
|
163,469.92 |
|
Total
Category 4 |
|
|
|
|
|
|
|
|
163,469.92 |
|
106 |
5 |
|
MET |
1 |
CNC
Machinery Solutions Software Maint. |
TAF205 |
P0003403 |
800.00 |
800.00 |
|
Project
106 |
|
|
|
|
|
|
|
|
800.00 |
|
107 |
5 |
MC131 |
CSIT |
4 |
Professional
Diagnostic Software Suite |
TAF205 |
P0003404 |
249.95 |
999.80 |
|
107 |
5 |
MC131 |
CSIT |
4 |
PC-Scope
Windows Optimizing and Inventory |
|
May '08 |
99.00 |
396.00 |
|
107 |
5 |
MC131 |
CSIT |
12 |
Cisco 871
Ethernet to Ethernet 3 Integrated Svcs |
TAF205 |
P0003406 |
466.95 |
5,603.40 |
|
107 |
5 |
MC131 |
CSIT |
1 |
PC-Scope
PCI Diagnostic POST Card |
TAF205 |
P0003417 |
1,168.00 |
1,168.00 |
|
107 |
5 |
MC131 |
CSIT |
1 |
BK
Precision Network/PC Cable Tester |
TAF205 |
P0003419 |
176.00 |
176.00 |
|
107 |
5 |
MC131 |
CSIT |
1 |
BK
Precision Remote Network Cable Analyzer |
TAF205 |
P0003420 |
129.00 |
129.00 |
|
107 |
5 |
MC131 |
CSIT |
1 |
AMIDiag
Suite 2.0 (Graymark) |
TAF205 |
P0003421 |
267.38 |
267.38 |
|
107 |
5 |
MC131 |
CSIT |
24 |
Dual Band
Wireless N USB Network Adapter |
TAF205 |
P0005461 |
70.61 |
1,694.64 |
|
107 |
5 |
MC131 |
CSIT |
24 |
D-Link
DBT-120 Wireless Bluetooth USB Adapters |
TAF205 |
P0005474 |
24.88 |
597.12 |
|
107 |
5 |
MC131 |
CSIT |
1 |
Digital
Scout, FM Notch Filter, CBDS Cable |
TAF205 |
P0005471 |
687.00 |
687.00 |
|
107 |
5 |
MC131 |
CSIT |
1 |
Sound
System for Webcasts and Instructor |
TAF205 |
P0003405 |
824.78 |
824.78 |
|
107 |
5 |
MC131 |
CSIT |
1 |
Wireless
Keyboard and Mouse |
TAF205 |
P0003418 |
57.17 |
57.17 |
|
107 |
5 |
MC131 |
CSIT |
1 |
Misc.
Computer and Network Hand Tools, Parts… |
TAF205 |
P0003416 |
180.57 |
180.57 |