INFORMATION TECHNOLOGY PLAN

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pellissippi State Technical Community College

 

May 2009


 INFORMATION TECHNOLOGY PLAN

For The Tennessee Board of Regents

2009-2010

 

 

 

 

Institution Submitting Plan                        Pellissippi State Technical Community College

 

 

Chief Academic Officer                                                                                                     

 

 

Chief Financial Officer                                                                                                      

 

 

Chief Information Officer                                                                                                  

 

 

President                                                                                                                              

 

 

Date Submitted                                                        May 2009                               _____

 



 




 

TABLE OF CONTENTS

 

                                                                                                                        Page

 

            Section I:      The IT Planning Process                                                 4

 

            Section II:     Major Accomplishments since Last Report                9

 

            Section III:    TAF Expenditures for 2008-2009                                   13

 

Section IV:    Proposed TAF Expenditures for 2009-2010               20

 

Section V:     Proposed list of non-TAF projects for 2009-2010     26

 

 


Section I.  The IT Planning Process


At Pellissippi State, the IT planning process is an integral part of the college's overall strategic planning and budget process.  Items from the Strategic Plan are fed into the budget process and into the Information Systems Plan.

 

As a part of the planning and budget process, the entire college fills out Action Plan forms detailing specific projects. For each Action Plan, the following is provided: the department, program, or office; the budget account code; the priority; the need which is being addressed; the intended objective(s); the intended outcome(s); the estimated time-frame; the related college goal; a statement of who will measure the progress of the specified need; a statement of how the progress will be measured; and a statement of how the assessment results are to be used.

 

The Action Plans for each Division of the college are consolidated and prioritized within the Division by the vice president for the Division in coordination with the senior staff of the Division.  Copies of the prioritized Action Plans are provided to the Business Office for inclusion in the budget and to Information Services for inclusion in the IT Plan. Hence, the development of the IT Plan is an integral part of the development of the college's Strategic Plan and the college's budget, and there is no separate process for the development of the IT Plan.  The resultant IT Plan provides for renewal of existing technology and deployment of additional technology in order to ensure Pellissippi State remains a leading institution in the instructional and administrative use of technology.

 

The 2009-2010 IT Plan provides for using TAF (Technology Access Fee) funds to provide:

 

  • technology refresh of computers, printers, and scanners in student computer labs

 

  • a major deployment of computers into new labs for DSP Math and DSP English

 

  • computerized teaching stations and ceiling-mounted LCD projectors for several non-computer classrooms

 

  • staffing of student computer labs with student lab assistants

 

  • support of student computer labs with lab technicians

 

  • deployment of library databases

 

  • technology refresh of servers that support students and student labs

 

  • software to support teaching and learning

 

  • partial funding for the college’s Banner project.

 

 

Major IT initiatives for the college this year include:

 

  • Ongoing support of the Desire2Learn (D2L) Course Management System

 

  • Implementation of Banner 8 and Luminis IV

 

  • Ongoing support of electronic databases and other electronic resources for the library

 

  • The implementation of a next generation “smart” classroom with leading edge technology

 

  • Ongoing support of the college’s project to transform DSP courses from face-to-face courses to reduce costs and improve student learning

 

  • Ongoing leadership and technical support for the college’s ERP project to support Banner

 

 

 

The IT Plan also provides for the following to be funded with non-TAF funds:

 

·         Replacement and upgrades of obsolete computers in faculty and staff offices.

 

  • A new UPS for the computer room.

 

  • A generator to provide improved electrical power for the computer room in the event of extended electrical outage.

 

  • Microsoft Campus Agreement

 

 


Certification of Review of IT Policies.

 

All IT policies are reviewed on an annual basis, and certification of this review is included in the IT Plan.  Following is the status of these policies.

 

 

05:04:00         TELEPHONE SYSTEM

                        Status:            Revised February 2009

 

05:20:00         INVENTORY METHODS FOR TBR LIBRARIES

                        Status:            Reviewed April 2009; no changes

 

08:04:00         LIBRARY SERVICES POLICIES AND PROCEDURES

                        Status:            Reviewed April 2009; no changes

 

08:04:01         EDUCATIONAL TECNOLOGY SERVICES CENTER

                        Status:            Revised April 2009

 

08:04:02         EDUCATIONAL RESOURCES CENTER (ERC) SERVICES

                        Status:            Reviewed April 2009; no changes

 

08:04:03         INFORMATION TECHNOLOGY SUPPORT CENTER OPEN COMPUTER LAB

                        Status:            Reviewed April 2009, no changes

 

08:04:05         INFORMATION TECHNOLOGY RESOURCES

                        Status:            Reviewed April 2009; no changes

 

08:13:00         NETWORK AND TECHNICAL SERVICES DEPARTMENT

                        Status:            Reviewed April 2009; no changes

 

08:13:01         MICROCOMPUTER USAGE

                        Status:            Revised February 2009

 

08:13:02         COMPUTER ACCOUNT POLICY

                        Status:            Reviewed April 2009; no changes

 

08:13:04         WORLD-WIDE WEB (WWW) PAGE DEVELOPMENT GUIDE

Status:            Currently under revision

 

08:13:05         COMPUTER SYSTEM USE

                        Status:            Reviewed April 2009; no changes

 

08:13:07         SOFTWARE COMPLIANCE AND DISPOSAL

                        Status:            Reviewed April 2009; no changes

 

08:13:08         ELECTRONIC ACCOUNT ACCESS

                        Status:            Reviewed April 2009; no changes

 

08:13:09         Wireless Network

                        Status:            Reviewed February 2009; no changes


08:13:10         Remote Access Policy

                        Status:            Reviewed April 2009; no changes

 


Section II. Major Accomplishments since Last Report


Major accomplishments since last report:

 

·                     Upgraded email services

·                     Upgraded network and information security

o    Acquired network access control system

o    Implemented data encryption for laptops and portable devices

o    Upgraded bandwidth from 50Mbps to 100Mbps

·                     HelpDesk Phone calls  - 28,664

·                     HelpStar Tickets Entered  -   5,637

·                     Supplies Delivered  -  1,571

·                     HelpDesk Emails  - 17, 588

·                     Open Computer Labs – 175,858  Student visits

·                     Office and Lab computers support-2168 tickets closed, ~3000 total desktops/laptops supported

·                     421 computers replaced in 11 labs, included Dell desktops, laptops, Mac systems

·                     64  computer labs supported

·                     Auto Dialer added for Call Center support

·                     29,000 AD/email accounts

·                     H drive support: 1.2 TB for faculty-staff, 110 GB for students

·                     Moves/adds/changes in multiple locations, e.g. Goins addition, DSP labs (Spring09: 457 computers), Advising Center, etc.

·                     Office computer replacements for Math, CGT, VPT, NBS, IS, Advancement, President’s Office staff

·                     Multiple database instances for Banner (PROD, TEST, TSTF, TSTS, CONV)

·                     75 physical servers with Windows, Sun Solaris, Red Hat Linux, VMS operating systems

·                     VMWare for Windows NT; 8 production servers on VMWare platform

·                     Luminis and approximately 20 Third-Party product installations for Banner-related services

·                     D2L interfaces with local system

·                     DSP Testing Registration support

·                     Migration from Office 2003 to Office 2007, also Internet Explorer 6 to IE 7

·                     Banner desktop configuration support

·                     Blackberry Enterprise Server support for licensed users

·                     AdAstra Workshops

·                     Adjunct Database Workshop 

·                     Microsoft Office 2007 Workshops

o    Hardin Valley\Magnolia\Division Street\Blount Campuses

§  7 Microsoft Office 2007 Environment Overviews

§  5 Microsoft Word 2007 Overviews

§  3 Microsoft Excel 2007 Overviews

§  3 Microsoft PowerPoint 2007 Overviews

·                     New Student Orientation – (Included: Login, E-mail, H:\Drive, PS Web)

·                     Assisted with Registration

·                     Assisted with Adjunct Faculty-In Service

·                     Assisted with Financial Aid Workshop

·                     Assisted with knoxAchieves (FAFSA workshop) – Magnolia Avenue & Parkway Campus

·                     AdAstra Calendar Documentation\Training

·                     Encryption Documentation

·                     Wireless Printing Documentation

·                     Online help documentation

·                     Banner Training lab support

·                     Implementation of bar code labels on incoming Dell lab computers for inventory purposes

·                     Active Data Calendar –Installation & Setup of New Web-based Calendar

·                     Adjunct Database Updated –modifications for Banner Fields, reporting, data entry form/menus

·                     DSP Database – additional functionally and Student Performance reporting

·                     HelpDesk Printer Cartridge Inventory Database –additional reporting and automation

·                     Library Database – track and analyze Library Orientation results from D2L

·                     Project Grad Database – additional support

·                     Student ID Cards – software research for Student ID card committee

·                     Student Success Database –modifications for Student Success program

·                     Temporary Contracts Database – modifications for Banner Fields, Office 2007

·                     Maintained PLUS systems not converted to Banner and supported users of those systems

·                     Supported migration of Student to Banner and maintained modules already converted

·                     Provided support for college reporting strategy from Banner

·                     Equipped all classrooms and lab areas involved in DSP redesign project, the Media Technology Redesign Project, and existing classrooms needing upgrades with appropriate multimedia consoles and multimedia equipment.

    • Replaced 7 Version One multimedia consoles with new systems
    • Installed 16 new multimedia consoles as upgrades to existing classroom equipment
    • Installed 25 new Wolfvision document cameras in classrooms
    • Deployed 25 new AMX touch panel audio visual control systems and incorporated into new and existing classroom multimedia systems
    • Installed 10 flat screen monitor brackets to replace CRT racks in older existing consoles
    • Purchased 4 Smart Sympodiums for deployment in classrooms and Distance Learning Classroom
    • Installed Smart Airliner and Smart Sympodium in Magnolia Natural Science classroom and lab
    • Installed document cameras and projectors from inventory in several classrooms and labs at Division Street, Magnolia, and Blount County as upgrades to existing systems
    • Worked with faculty to create new web-based videos for calculator skills and other DSPM tutorials
    • Upgraded sound system in Division Street and Blount County distance learning classrooms
    • Installed sound reinforcement system in Hardin Valley DLC room

·                     Implemented professional development and support activities for inserting more media materials into online courses

    • Supported 13 different streaming video sessions during faculty in-service, President’s Convocation, and Common Book speaker events
    • Created Pellissippi 2.0 experience for introducing Web 2.0 concepts and tools to over 30 faculty and staff
    • Created Pellissippi 2.1 site on Ning to continue introducing Web 2.0 concepts with over 100 faculty and staff participating
    • Created Flash tutorials for EET 1012 hybrid course
    • Converted videos to Flash for SEAT classes
    • Worked with faculty to create flash calculator videos and web site for DSPM 0890 classes
    • Worked with faculty to create online listening tests for MUS 1030 web class
    • Processed 32 duplication requests for Data CD/CD-Rom/VHS or DVD’s for classroom support
    • Processed 11 duplication requests for PSTCC related events
    • Supported 16 IP Teleconferences
    • Provided equipment, training and technical support for Instructional Development Committee grant project in SPAN 2020 TWAV classes
    • Updated media collection catalog to reflect new acquisitions
    • Added 80 new DVD’s to media collection
    • Added new categorization for items in Media Collection identifying closed caption, subtitles and subject matter
    • Worked with SSWD on converting existing media to accessible formats and guiding faculty to choose accessible options when making new purchases
    • Assisted over 2900 people at the Media Center front desk

·                     Provided library instruction to 190 classes or 4533 students

·                     Presented workshop for regular faculty at faculty in-service about NoodleTools online application to assist with plagiarism avoidance

·                     Added new databases: (Credo Researcher, Global Issues in Context, Heritage Quest, History Research Center: U.S. & World, Learning Express Library, NoodleTools, Theatre in Video.

·                     Circulated 23,406 materials in the Library and ERC’s collections

·                     Provided 267 intercampus loans amongst campus locations

·                     Filled 26 interlibrary loans for campus users

·                     Filled 318 interlibrary loan requests from other academic institutions

·                     Answered 24,751 Reference Desk questions at Library and ERC Satellite locations

·                     Cataloged 4,095 new volumes

·                     Cataloged 52 DVDs and videos

·                     Provided 1,693 student group room reservations

·                     Replaced 45 Library chairs on 2nd floor

·                     Continued providing Reference Chat service during Library hours

·                     Changed Library Subject Guides to the LibGuides Web 2.0 cms

·                     Conducted LibQual Survey in fall 2008

·                     Moved Eng1010 tutorial to D2L course format, tested tutorial in 18 courses during fall & spring 2008-09

·                     Participated in campus and regional and national events with Library displays for common book, including developing subject guide for Common Book, National Poetry Month, Banned Books week, Women’s History Month

·                     Participated in Student Life Fresh Fusion and Passport activities

·                     Continued publication of Library Newsletter (four editions per year)

·                     Moved Library blog to new WordPress platform

·                     Replaced alternating library circulating collection at Division St. campus – Summer 2008

·                     Added 4,095 new books to Library’s collection for a total of 70,323 books

·                     Increased the Library’s ebook collection by 735 books for a total of 53,935 books

·                     Librarians attended TLA, Merlot, Solinet Connexion Workshop (online), TEL Train the Trainer Workshop.

·                     Librarians participated in Faculty Senate, Curriculum Development, Tenure, Instructional Development, Faculty Senate Book Sale,  TN Education Scholarship Review Panel, New Student Orientation, Hot Air Balloon Steering Committee,  Foundation Annual Giving Campaign, Common Book Committee, Registration, Registration Planning Committee

 

 


Section III.  TAF Expenditures for 2008 - 2009


TAF EXPENDITURES FY 2008 - 2009

 

 

 

 

 

 

 

 

 

 

TAF #

Category

Location

Depart.

Qty

Description

Index

PO

Unit Cost

Total Cost

101

1A

ER327

NTS

81

Dell Optiplex GX 755

TAF365

P0003478

1,078.00

87,318.00

5

Macintosh Dual Boot (iMac)

TAF365

P0003451

1,426.92

7,134.60

2

HP Duplex Printer

TAF365

P0003451

2,914.00

5,828.00

1

Okidata Color Printer

TAF365

P0003900

2,640.00

2,640.00

101

1A

BL105

NTS

1

HP Inkjet Color

TAF365

P0003899

183.08

183.08

101

1A

DV138

NTS

24

Dell Optiplex GX 755

TAF365

P0003478

1,078.00

25,872.00

1

Macintosh Dual Boot (iMac)

TAF365

P0003451

1,426.92

1,426.92

2

HP LaserJet 4250DTN

TAF365

P0003901

1,483.00

2,966.00

1

HP Inkjet Color

TAF365

P0003899

183.08

183.08

101

1A

MA147

NTS

22

Dell Optiplex GX 755

TAF365

P0003478

1,078.00

23,716.00

1

Macintosh Dual Boot (iMac)

TAF365

P0003451

1,426.92

1,426.92

2

HP LaserJet 4250DTN

TAF365

P0003901

1,483.00

2,966.00

1

HP Inkjet Color

TAF365

P0003899

183.08

183.08

101

1A

BA129

VPT

1

Dell Optiplex GX 755

TAF365

P0003478

1,078.00

1,078.00

101

1A

BA241

VPT

20

Macintosh Pro Instructor

TAF365

P0003451

3,273.08

65,461.60

101

1A

MC216

BCT MKT MGT

1

Dell Optiplex GX 755

TAF365

P0003478

1,078.00

1,078.00

Project 101 (A)

 

 

 

 

 

 

 

 

229,461.28

Total Category 1A

 

 

 

 

 

 

 

 

229,461.28

101

1B

BA219

VPT/PHO

18

Macintosh Dual Boot (iMac)

TAF365

P0003451

1,426.92

25,684.56

101

1B

BA219

VPT/PHO

1

Macintosh Pro Instructor

TAF365

P0003451

3,273.08

3,273.08

101

1B

BA141

CGT

1

Macintosh Dual Boot (iMac)

TAF365

P0003451

1,426.92

1,426.92

101

1B

BA202

CGT

19

Macintosh Dual Boot (iMac)

TAF365

P0003451

1,426.92

27,111.48

101

1B

BA202

CGT

1

Macintosh Pro Instructor

TAF365

P0003451

3,273.08

3,273.08

101

1B

BA203

CGT

19

Macintosh Dual Boot (iMac)

TAF365

P0003451

1,426.92

27,111.48

101

1B

BA203

CGT

1

Macintosh Pro Instructor

TAF365

P0003451

3,273.08

3,273.08

101

1B

BA242

CGT

1

Macintosh Pro Instructor

TAF365

P0003451

3,273.08

3,273.08

101

1B

BA238

VPT

1

Macintosh Pro Instructor

TAF365

P0003451

3,273.08

3,273.08

101

1B

BA239

VPT

1

Macintosh Pro Instructor

TAF365

P0003451

3,273.08

3,273.08

101

1B

BA240

VPT

1

Macintosh Pro Instructor

TAF365

P0003451

3,273.08

3,273.08

101

1B

BA237

CGT

1

Okidata Color Printer

TAF365

P0003900

3,139.00

3,139.00


 

101

1B

ER330

Learning Ctr

6

Dell Optiplex GX 755

TAF365

P0003478

1,078.00

6,468.00

101

1B

MC149A

CSIT

31

Dell Optiplex GX 755

TAF365

P0003478

1,078.00

33,418.00

 

 

 

 

2

HP LaserJet P4015n

TAF365

P0003901

1,033.00

2,066.00

101

1B

MC149C

CSIT

29

Dell Optiplex GX 755

TAF365

P0003478

1,078.00

31,262.00

 

 

 

 

2

HP LaserJet P4015n

TAF365

P0003901

1,033.00

2,066.00

101

1B

MC128A

EMT

1

HP Color LaserJet 5550DN

TAF365

P0003901

3,791.00

3,791.00

101

1B

MC254

CSIT

28

Dell Optiplex GX 755

TAF365

P0003478

1,078.00

30,184.00

 

 

 

 

1

HP LaserJet P4015n

TAF365

P0003901

1,033.00

1,033.00

101

1B

MC230

CSIT

1

Dell Optiplex GX 755

TAF365

P0003478

1,078.00

1,078.00

101

1B

MC304

CSIT

1

Dell Optiplex GX 755

TAF365

P0003478

1,078.00

1,078.00

101

1B

MC306

CSIT

1

Dell Optiplex GX 755

TAF365

P0003478

1,078.00

1,078.00

101

1B

DV220

BCT HSP

1

Dell Optiplex GX 755

TAF365

P0003478

1,078.00

1,078.00

101

1B

ER218

TRIO

7

Dell Optiplex GX 755

TAF365

P0003478

1,078.00

7,546.00

 

 

 

 

1

HP LaserJet 4250DTN

TAF365

P0003901

1,483.00

1,483.00

101

1B

AL223

NBS

1

Dell Optiplex GX 755

TAF365

P0003478

1,078.00

1,078.00

Project 101 (B)

 

 

 

 

 

 

 

 

232,092.00

102

1B

AL226

NBS Chem

20

Laptops

TAF365

P0003478

1,410.00

28,200.00

102

1B

MA124

NBS

24

Laptops

TAF365

P0003478

1,410.00

33,840.00

102

1B

MC143

NBS

24

Laptops

TAF365

P0003478

1,410.00

33,840.00

Project 102

 

 

 

 

 

 

 

 

95,880.00

125

1B

 

DSP

4

Catalyst 3750 48 10/100 + 4 SFP + IPB Image

TAF220

P0003978

3,847.25

15,389.00

Project 125

 

 

 

 

 

 

 

 

15,389.00

Total Category 1B

 

 

 

 

 

 

 

 

343,361.00

103

2

Classrooms

Various

100

CTCO Clickers PRS RF

TAF360

P0003499

59.15

5,915.00

Project 103

 

 

 

 

 

 

 

 

5,915.00

Total Category 2

 

 

 

 

 

 

 

 

5,915.00

104

3

ERC

Library

1

Library Database

TAF350

P0003545/P0003544/P0003537/P0003538/P0003540

22,085.03

22,085.03

Project 104

 

 

 

 

 

 

 

 

22,085.03

Total Category 3

 

 

 

 

 

 

 

 

22,085.03

105

4

Various

ETS

15

Multi-media consoles (w/o projectors & computers)

TAF360

Multiple*

9,491.87

142,378.05

105

4

 

 

1

Multi-media console (complete)

 

Multiple*

11,026.87

11,026.87

105

4

Video

ETS

1

Converter, Edirol VC-200H

TAF360

P0004123

7,275.00

7,275.00

105

4

 

 

1

Recorder, Sony HVR-M25U

TAF360

P0004123

2,790.00

2,790.00

Project 105

 

 

 

 

 

 

 

 

163,469.92

Total Category 4

 

 

 

 

 

 

 

 

163,469.92

106

5

 

MET

1

CNC Machinery Solutions Software Maint.

TAF205

P0003403

800.00

800.00

Project 106

 

 

 

 

 

 

 

 

800.00

107

5

MC131

CSIT

4

Professional Diagnostic Software Suite

TAF205

P0003404

249.95

999.80

107

5

MC131

CSIT

4

PC-Scope Windows Optimizing and Inventory

 

May '08

99.00

396.00

107

5

MC131

CSIT

12

Cisco 871 Ethernet to Ethernet 3 Integrated Svcs

TAF205

P0003406

466.95

5,603.40

107

5

MC131

CSIT

1

PC-Scope PCI Diagnostic POST Card

TAF205

P0003417

1,168.00

1,168.00

107

5

MC131

CSIT

1

BK Precision Network/PC Cable Tester

TAF205

P0003419

176.00

176.00

107

5

MC131

CSIT

1

BK Precision Remote Network Cable Analyzer

TAF205

P0003420

129.00

129.00

107

5

MC131

CSIT

1

AMIDiag Suite 2.0 (Graymark)

TAF205

P0003421

267.38

267.38

107

5

MC131

CSIT

24

Dual Band Wireless N USB Network Adapter

TAF205

P0005461

70.61

1,694.64

107

5

MC131

CSIT

24

D-Link DBT-120 Wireless Bluetooth USB Adapters

TAF205

P0005474

24.88

597.12

107

5

MC131

CSIT

1

Digital Scout, FM Notch Filter, CBDS Cable

TAF205

P0005471

687.00

687.00

107

5

MC131

CSIT

1

Sound System for Webcasts and Instructor

TAF205

P0003405

824.78

824.78

107

5

MC131

CSIT

1

Wireless Keyboard and Mouse

TAF205

P0003418

57.17

57.17

107

5

MC131

CSIT

1

Misc. Computer and Network Hand Tools, Parts…

TAF205

P0003416

180.57

180.57